Privacy Policy
·This notice sets out what personal information Kingdom Casino gathers, the reasons we hold it, and the choices available to you over it. It applies to our website, our mobile interface and any correspondence you have with our support desk.
Policy reviewed
- Information we gather
When you register we record identifying details such as your full name, date of birth, residential address, email address and telephone number, together with the currency and account preferences you select.
To meet anti-money-laundering and age-verification obligations we also collect verification documents — photographic identification, proof of address and, where a payment requires it, evidence of source of funds. These are reviewed by our compliance team and stored in encrypted form.
Operational records accumulate as you use the platform: deposits and withdrawals, game rounds and stakes, bonus participation, login timestamps, device and browser characteristics, approximate location derived from your IP address, and the content of support tickets or live chat transcripts.
- Why we hold it and on what basis
Most processing exists because it is necessary to perform our contract with you: crediting deposits, settling wagers, paying withdrawals, applying limits you have set and answering your questions.
A second category is driven by legal and regulatory duty under our Anjouan licence — identity checks, transaction monitoring, sanctions screening and the retention of financial records. We cannot waive this processing at a customer's request and still operate lawfully.
The remainder rests on our legitimate interest in running a secure business: fraud detection, bonus-abuse investigation, platform diagnostics and aggregated performance reporting. Direct marketing is separate and depends on your consent, which you can give or withdraw at any point without affecting your account.
- Disclosure to third parties
Payment institutions, card acquirers and cryptocurrency processors receive the transaction data needed to move funds. Game studios whose titles appear on the site receive session identifiers and wager records so that results can be settled correctly.
We engage specialist providers for identity verification, hosting, email delivery and customer-service tooling. Each is bound by a written processing agreement that restricts them to instructions we give and forbids independent use of your data.
Disclosure to regulators, law-enforcement bodies or courts occurs only where we are legally compelled or where we suspect financial crime. Kingdom Casino does not sell customer lists or trade personal information for commercial gain.
- Storage, transfers and how long we keep records
Data is held on servers within the European Economic Area and, for certain support and analytics functions, transferred to processors outside it. Where a transfer leaves the EEA or the United Kingdom we rely on standard contractual clauses plus encryption in transit and at rest.
Verification files and financial ledgers are retained for a minimum of five years after an account closes, in line with anti-money-laundering requirements. Marketing preferences, chat transcripts and technical logs are kept for shorter periods and then deleted or irreversibly aggregated.
Because Kingdom Casino is licensed in Anjouan rather than by a UK or EU authority, the practical route for enforcing data rights differs from the one available against a domestically regulated operator. We nonetheless apply the standards described here to every account.
- Your choices
You may ask for a copy of the personal data we hold, request correction of anything inaccurate, object to marketing, or ask for erasure of information we are not legally obliged to retain. We respond within thirty days and may ask you to confirm your identity first.
Cookies and similar identifiers are managed through the preference panel on our site. Essential cookies keeping you logged in and protecting the session cannot be switched off; analytics and advertising identifiers can.
- Where to get help
Data protection enquiries — write to our privacy desk using the contact form in the Support section of your account
Kingdom Casino customer service, available in live chat for access, correction and deletion requests
Anjouan Gaming Authority, licence ALSI-202409012-FI1, for complaints we have been unable to resolve
This notice describes our current practice and is reviewed periodically. It is a plain-language summary rather than an exhaustive legal instrument, and it does not confer the statutory remedies available to customers of UK Gambling Commission licensees.